This is HeyDay’s policy for Payments, Refunds, and Cancellations (“Policy”). This policy applies only to activities HeyDay (“HeyDay”) engages in on its site Heydaycleaningservices.com (“website”) and does not apply to HeyDay activities that are “offline” or unrelated to the website.

PAYMENT CONFIRMATION:

The website user will receive a payment confirmation by email at the email address given at the time of order. The confirmation will be sent by HeyDay after the payment has been processed as soon as practically possible.

REFUNDS:

 If a user perceives that the service delivered was unsatisfactory or caused damages to the user’s property, it is the responsibility of the website user to ensure to bring such cases to the attention of the HeyDay by emailing [email protected] within 12 hours of such an incident.
HeyDay will attempt to compensate the losses and will do this on a “best-effort” basis HeyDay does not in any way guarantee that any compensation is paid to the user or that the user is refunded for the service cost. HeyDay may at its own discretion decide to refund a user of the website partially or fully.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

CANCELLATIONS AND NO SHOWS:

If you need to cancel/ postpone your booking, please inform us 24 hours in advance in order to avoid any cancellation charges. Failing to do so will be charged as per HeyDay’s policy.
• More than 24 hours notice will charge 50% of the booking cost
• Less than 12 hours notice will charge 100% of the booking cost